This Group manages over 55,000 homes, has plans for a further 7,000 homes over the next three years and has recently embarked on a major £980 million development program.
With over 3,000 calls received by the team each day, fast and easy access to business documents was key to ensuring all enquiries were dealt with quickly and efficiently.
In addition, with over 1,500 personnel spread across several group companies and locations, consolidation of their HR Records was also a priority.
With a thirty-strong customer service team they needed all the vital information at their fingertips in order to reduce call turnaround times and deliver accurate responses to enquiries. Plan2Scan therefore collected key documents such as the HR records and property files from the various offices, providing a secure service from client site to scanning facility.
“The key to the centralisation project was to create a ‘less paper’ office. Using the skills of Plan2Scan to scan the large volumes of documents for upload onto the Civica EDM software has helped us meet this vision. The customer service team now has quick access to any documents they may need to bring about a fast and efficient answer to customer queries.”
